Programs

Cigna Special Programs

Here are a few highlights of some programs that Cigna members can participate in.

CIGNA Well Informed Program

At CIGNA HealthCare we are taking significant steps to build a solid foundation of clinical support. The CIGNA Well Informed program aims to help you deliver quality health care to your patients. Timely and actionable information will help support the management of patient care and empower patients to take an active role in their personal health. This commitment to providing you with the best possible service and information is intended to benefit you and your patients by meeting the following objectives:

  • Increase patient compliance with physician’s treatment plans
  • Identify potential adverse drug reactions
  • Inform a physician about prescriptions and services provided by other physicians that could impact treatment plans
  • Alert physicians of potential divergence from common or accepted standards of care
  • Bring together disparate pieces of clinical information for physicians’ use
  • Encourage members to be involved and informed about their health status
  • Increase preventive health activities
  • Support physicians in chronic disease management
  • Flag specific patient health issues and/or concerns that may be urgent in nature

How Well Informed Works

Using rule-based software, together with our integrated medical, pharmacy, and lab data, Well Informed identifies possible health issues and/or concerns that can be used in managing your patient’s health.

  • The Program will focus on 31 chronic illnesses, acute conditions and disease prevention including diabetes, COPD, hypertension, depression, cholesterol, etc. The program will address over 300 potential clinical gaps and opportunities.
  • Each month, our integrated data will be analyzed at the patient/member level, using clinical rule-based software.

Well Informed then communicates this information to you and your patient whenever a potential issue is identified:

  • Mailings are sent to you containing a clinical data profile for any patient that has been identified as having a potential treatment improvement opportunity. This view of your patient’s health is intended to help you determine whether to initiate any interventions or adjustments to the prescribed treatment plans for those patients.
  • Simple, easy to understand profiles are sent to patients, to increase their understanding of potential gaps, and improve adherence to existing therapies.
  • The same information is shared with the clinical staff of our medical management programs, including case management, CIGNA Well Aware for Better Health® disease management, Health Advisor, Pharmacy outreach, and CIGNA Behavioral Health. This enhanced information helps our clinical staff reach out to patients more successfully, increasing the effectiveness of our outstanding medical programs.

For more information on the Well Informed program, visit the secure CIGNA for Health Care Professionals website at www.cignaforhcp.com or call 800.88CIGNA or 800.882.4462.

24-Hour Health Information

Available Day or Night

The CIGNA HealthCare 24-Hour Health Information Line SM is always available — day or night — for personal and confidential information. You can speak directly with a nurse, or listen to automated information on a wide range of health related topics.

How to Call
You’ll receive the toll-free 24-Hour Health Information Line number after you enroll in a CIGNA HealthCare medical plan. If you’re currently a CIGNA HealthCare member, you can access the phone number by logging in to myCIGNA.com or by calling the Member Services number on your CIGNA HealthCare ID card.

When you call the 24-Hour Health Information Line, you’ll have two options:

1) Speak directly with a nurse. The nurse will ask you a few questions about your symptoms and situation, then direct you to the type of care that should make you more comfortable.

2) Listen to recorded information in our audio library. You can listen to tapes on topics ranging from aging and women’s health to nutrition and surgery.

Don’t worry, wonder or wait — whenever there’s a question about health, just call the number on your CIGNA HealthCare ID card. We’ll be here!

Member Discounts from Healthy Rewards ®

Staying Healthy is Easy & Now More Affordable

Weight Management and Nutrition

  • Healthyroads Weight Management Program
  • Registered Dietitian Network
  • Jenny Craig
  • Weight Watchers®
  • NutriSystem®
  • Weight management scales

Fitness

  • Fitness Club and Equipment Discounts
  • Just Walk 10,000 Steps-a-DayTM

Vision and Hearing Care

  • Exams, Eyewear and Contacts
  • Lasik Vision Correction
  • Hearing Exams and Aids

Tobacco Cessation

  • Healthyroads Tobacco Cessation Program
  • Tobacco SolutionsTM
  • Quitnet®

Alternative Medicine

  • Acupuncture
  • Chiropractor
  • Massage

Mind/Body

  • Healthyroads Mind/Body Program
  • Yoga Journal (subscriptions, DVDs, yoga conference discounts)
  • SpaFinderTM

Dental Care

  • Anti-cavity Products through EpicTM

Vitamins, Health and Wellness Products

  • Drugstore.comTM
  • ChooseHealthyTM (discounts on natural supplements)

Healthy Lifestyle Products

  • Mayo Clinic Books
  • Magazine Subscriptions

Healthy Rewards can make staying healthy easier and more affordable, with up to 62% off a variety of health and wellness products and services. No referrals. No claim forms. No catch.

If you’re enrolled in a CIGNA medical, behavioral, dental, life, accident, or disability plan, you can take advantage of generous discounts from Healthy Rewards. Your employer can give you more information about how to access the program.

Brokers and employers can contact their CIGNA representative for more information about Healthy Rewards.

Healthy Rewards programs are separate from your plan benefits; copayments and coinsurance do not apply. If your CIGNA HealthCare plan includes coverage for any of these services or products, Healthy Rewards discounts are in addition to – not instead of – your plan benefits. Because Healthy Rewards programs are separate from your plan benefits, you must pay the entire discounted charge.

Not all Healthy Rewards programs are available in all states, so please check your plan materials for details.

Healthy Babies

Give Your Little One a Healthy Start

It’s a fact – good prenatal care and education can help prevent premature birth and low-birth-weight babies. The CIGNA HealthCare Healthy Babies® program gives you the information and support you need to make the best choices for yourself and your baby.

When you enroll in the Healthy Babies Program you’ll get:

  • Valuable educational materials you can use as a resource throughout your pregnancy, including:
    • Guidelines for a healthy pregnancy and baby.
    • Information on health issues that impact pregnant women and their babies, including stress, depression & PDF filegum disease (PDF, 35K).
    • A guide to pregnancy-related topics available through the CIGNA HealthCare 24-Hour Health Information LineSM.
    • A list of informative online and telephone resources.
    • Information on prenatal care from the March of Dimes® — a recognized source of information on pregnancy and babies.
  • Round-the-clock access to a toll-free information line staffed by experienced registered nurses.

If you or your baby has special health care needs, you may also be eligible for support from a nurse case manager.

To enroll, just call the toll-free number on your CIGNA HealthCare ID card any time during your pregnancy. The Healthy Babies program is offered in addition to the services covered as part of a CIGNA HealthCare medical benefit plan.

March of Dimes® Working with the March of Dimes, we’re making every effort to see that babies get a fighting chance. Every day, babies are born struggling for their lives. And every day, the March of Dimes helps them win. We’re proud to be the exclusive national health care sponsor for March of Dimes March for Babies®.

Condition Management

CIGNA Healthy Pregnancies, Healthy Babies Program

The CIGNA Healthy Pregnancies, Healthy BabiesSM program offers a full scope of educational and care management services to members who are pregnant or considering pregnancy. Because early intervention can help prevent prematurity and other poor pregnancy outcomes, the program offers a tiered incentive that is higher for women who enroll early in their pregnancies. To help assure that pregnant members participate actively in the program, payment of the incentive is contingent on program completion.

Pregnant members will undergo an initial risk assessment and routine follow-up assessments throughout their pregnancy. Based on these assessments, members will receive appropriate prenatal education and care management. Members who are assessed as high risk will be assigned to a Specialty Case Management Nurse. Members’ clinical assessments, risk stratification and history are managed through a single tool so that any member of the team can speak to a member knowledgably about her condition.

Condition Management

Comprehensive Oncology Program

The Comprehensive Oncology Program promotes cancer prevention and education, and offers active support for members diagnosed with cancer. Members with demonstrated cancer risk factors (eg: a prior history of cancer) who have not been compliant with screenings will receive outreach calls. Members who are in active treatment will receive appropriate services based on their level of need, and will work directly with an assigned Specialty Case Management Nurse.

The program offers educational materials, including materials developed in partnership with leading cancer support organizations. CIGNA also provides members with access to information about institutions that have been recognized for the quality of their care. An end-of-life program component focuses on supporting members and their families as they transition to hospice or palliative care and plan for the member’s passing.